DeLonghi ECO310BK 15-Bar-Pump Espresso Machine, Piano Black

  • Use convenient pods or ground coffee with the patented dual function filter holder. It makes espresso preparation simple and fast.
  • Easily prepares latte and cappuccino with the patented “Cappuccino System” frother. It mixes steam and milk to create a rich, creamy froth for perfect drinks every time
  • Eliminate annoying start-up preparation with the self-priming operation
  • Always brew espresso or cappuccino at the perfect temperature with two separate thermostats, which allow for water and steam pressure to be controlled separately
  • Enjoy delicious espresso for years to come with the durable, high-quality stainless steel boiler and 15 bar pump pressure
  • Utilize De’Longhi’s call center for customized help setting up and maintaining your machine at 1-800-322-3848

DeLonghi ECO310BK 15-Bar-Pump Espresso Machine, Piano Black Reviews

Six months later… (By Abbyloo)

Initial review two weeks in: Wonderful machine, especially considering the price! I use mine about 3x daily. It produces a great crema and the frother/steamer works very well.

Here is a follow up to my initial review:

The espresso maker worked very well for about six months, making approximately three espressos daily. At the six month mark, the boiler gasket lost its elasticity, rendering the machine completely unusable. I wasn’t unduly concerned about the quality because the machine had seen so much use.

However, my experience with Delonghi customer service has been frustrating.

During my first phone conversation with customer service, I supplied all needed information including the unit’s serial number. Immediately following the phone call, I emailed a .pdf of my invoice from Amazon. I didn’t get a response so I sent the email with the reference number and attached .pdf invoice two more times.

After my third email, one week after initial contact, Delonghi’s response was “customer advocate will respond shortly.”

Delonghi’s website states that “Our consumer service representatives strive to respond to all e-mail inquiries within 24 hours of receipt.”

Dissatisfied with this response, my husband followed up with a phone call, two days ago. During this phone call, the serial number was provided yet again.

10 days after initial contact, I received another request for the invoice and for the serial number. After sending the invoice four times and the serial number three times, I have run out of patience with their quality of service.

Following my initial phone conversation, all I needed was the shipping address for their certified repair shop in Dallas, as the unit is under warranty. They took 10 days to get me the address.

I still think the machine works fairly well considering the upfront price. However, once a problem does arise, you’re out of luck.

Overall happy with the product (By Lisa CC)

We were worried about purchasing this product after reading the previous review about the lukewarm results. However, we had read so many other reviews of similar machines that we thought it could easily have been user error. When we bought the machine, we actually read the manual very carefully before doing anything. (Not our typical style 🙂 We followed the instructions. We did more than the minimum 5 recommended times of running the machine using water only; it needed about 10 times of this to get really hot — but only on the first time out of the box. The espresso itself can be pretty good, but probably only for a casual espresso drinker. Even for casual sippers such as ourselves, it is easy to pull a shot that is completely undrinkable. (Actually, my husband is less discerning, so we feed him the “bad” shots.) I know what a beautiful espresso tastes like since I work next to a famous Illy shop in DC, and this espresso is, sadly, not the same. But, it is still very wonderful and enjoyable. Very drinkable, if you take care. Overall, I am very happy with this purchase.

I would like to give another tip, which is that the first 10 or so times that you use the machine, the filter attachment (the thing with the handle) is extremely hard to get to its fully attached position. Fully attached is perpendicular to the machine; this is not indicated anywhere in the manual. So if your machine is LOUD, you may not have this fully attached. It gets easier after a few uses. The machine is not very loud when you use it properly.

Cheers!

Makes fantastic coffee but could use some improvements (By anton2g)

I have to say that I love that I got this espresso machine. It has been a lot of fun making tasty espresso at home. This is my first espresso machine and before this I had never pulled a shot of espresso before. After only half an hour of explanation I learned how to easily pull a very tasty shot from this machine. There is a lot of good stuff about this machine, but also a few things I wish were improved upon.

The best thing about this machine is that it is easy to pull a delicious shot of espresso with this machine, if you do it right you won’t fail. I like that the machine looks really good on my countertop. It has a larger water reservoir and a nice cup warming tray, although the warming tray won’t heat up your cups but will keep them warm if you have already heated them up with hot water. Its really great that I can use either a prepacked coffee packet or tamp my own grounds for the espresso. The two spouts pour very evenly and it produces a lot of great creama.

There are a few things I wish were improved upon. One of which is the button interface, its nonintuitive if you are using it for the first time. I will go into detail later on how to properly use this machine. Another big annoyance is that frother wand only swivels side to side and doesn’t rotate front to back like most machines have. The whole thing is made of plastic which gives it a slightly cheaper feel and makes it less sturdy when you are knocking the thing around. Another big annoyance is that the size of tamper you need is a really uncommon size, 52cm, and the tamper provided that is attached to the machine is awkward to use and you never really get a good tamp with it.

Here is how I have learned to make a cappuccino with this machine.
If you have any other tips or recommendations, please comment below as I am still learning too.
1) Fill the water reservoir at least a quarter of the way full with water.
2) Turn on the machine by pressing the top button. The top red light should turn on. Press the bottom button to heat the water for steaming (disregard if you are not going to steam any milk). The bottom red light should turn on.
3) Grind your beans using a burr grinder on the espresso setting
4) Put a filter basket into the handle filter holder and fill the filter with one or two scoops of ground coffee using the provided scoop. (1 scoop if using the one cup filter, 2 scoops if using the two cup filter)
5) Using the handle of the scoop, level off the coffee grounds with the top of the filter. You can push the excess grounds off the filter
6) Tamp down your grounds with ~20 lbs of force. You will get a feel for how hard you need to tamp it after you see a few results
7) Turn the filter holder over and lightly shake out any loose coffee grounds. Make sure to hold the filter lock up so that the filter doesn’t fall out
8) Put your filter holder back in your machine
9) Fill a cup or frothing pitcher with however much milk you want. I pour in about half a cup of milk.
10) Once the middle green light turns on, you are good to go. Open the steam, using the knob on the top of the machine, for just a few seconds to let any water out. It is good to have a cup under the nozzle to collect the water.
11) Now put your steam nozzle into your milk and open the steam. If you put the nozzle at the bottom of you milk you will make less foam, like a latte and if you keep your nozzle near the top of the milk you will make more foam, like a cappuccino. Steam your milk until you have the amount of foam that you like and the milk is just slightly too hot to the touch (140-160 F)
12) Close the steam and take the nozzle out of the milk. Now lightly tap the bottom your pitcher and swirl the milk to make the foam just right
13) Turn the steam function off by pressing the bottom button. The bottom red light should turn off.
14) IMPORTANT. Now you want to surf the temperature back down to the proper coffee pouring temperature. To do this you want to have an empty cup ready under the steam nozzle. I use the cup that I will drink my coffee out of to heat it up, afterwards I place it on the heating trip. Open the steam knob all the way and after this press the middle button (the coffee button). You should get all the steam out of the wand at first and then the hot water will start pouring out. Do this until the middle green light turns off. Now unpress the middle button and then close the steam knob. This will help prevent your machine from burning out its heating elements.
15) Once the middle green light turns on, place your shots under the filter and press the middle button. Espresso should start pouring out in a few seconds.
16) Once you have the right amount of espresso unpress the middle button.
17) Pour your espresso into your warm cup and then pour in your steamed milk slowly adding in your foam at the end.
18) Enjoy you delicious espresso.